Work Ethics
Posted by sarah | Filed under Daily Bread, Tips & Tricks
ethics : –plural noun;
-that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions.
Work Ethics, rightness and wrongness. When dealing in a business, you get your fair share of shortcomings. But how do you know when you’ve stepped over the line and caused rightness to turn into wrongness?
My passion as a Professional Makeup Artist has turned into a business. A business that I hope reaches greater heights, in the future and takes me places. I do not expect smooth sailing, and God knows I’ve had to overcome obstacles, to finally be where I am today.
I’m not here to preach about work ethics, or about righteousness. This entry is mainly to ensure my current/future clients understand what are the correct ways of booking someone’s services.
If per say, you want to cater food for an event, You would call up a catering company and confirm your date of booking (some companies even require deposits). You wouldnt say that you are “not to sure” or that you “think” you want it on that required day, or even use the word “TENTATIVELY”. Because the next customer that comes along, and confirms the date and/or decides to pay a deposit, would most likely be given priority.
Thus a note to people who look to book me or any other person’s services: Do not use the word “Tentatively” as it only suggests you being unsure. It doesnt mean you have CONFIRMED anything. So how wrong am I, when a client tells me she wants to tentatively book me on the 18th August and gets back to me weeks later and only then emails me that she/he wants to confirm the booking, and I inform him/her that another client has already booked and paid a deposit for the 18th August?
Why does he/she insist that I have no work ethics and was irresponsible when he/she had probably made the mistake of choosing the wrong word (”tentatively” instead of “confirmed”)?
But did I ignore him/her and let the issue slip by? No, I sent her many sincere apologies and EVEN went on a hunt to look out for other makeup artist with a great calibre, and told her I would top up any additional charges if those makeup artist charge a higher price than what I charged.
But of course, still not satisfied, she insults my work ethics and tells me she will never recommend me to anyone else.
She even asks me how I would feel if someone were to cancel on me? I had few clients who waited till the day of the event, to cancel on me. This totally puts me off cuz I take the initiative to take leave from work, or cancel other events, just so I can help someone out to look good. So if you ask me, I’d say my situations were far more worse.
What more can I possibly say? *sigh*
I guess just as the saying goes… “The customer is ALWAYS right”
Please let me know what you guys think about this issue.
Good or Bad , I’m open to comments.
